SHINMA BODY JEWELRY Return & Refund Policy
SHINMA BODY JEWELRY RETURN & REFUND POLICY
At SHINMA Body Jewelry, we strongly emphasize product quality and shipping services to ensure you have the best possible shopping experience.
However, if you are not completely satisfied with your item, we have established the following policy to better serve you with returns or refunds.
RETURN POLICY
Eligibility
Items must be returned in their original, unworn condition with all accessories and tags attached.
Custom-made and clearance items are final sale and cannot be returned.
Defective Items
If you believe your item has a quality issue, please [start your return here]((Insert Link)).
Do not use the return label included in your package—doing so may delay processing and refund issuance.
Official Process
All returns for quality issues must be initiated through the official portal above to ensure efficient handling.
HOW TO RETURN
1. Access Your Account
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Log in to shinmabodyjewelry.com, go to My Account → My Returns, and create a return request.
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Click “Make Return”, select the relevant order, and follow the prompts.
2. Prepare Your Package
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Place the item(s) in a box of your choice. If reusing the original shipping box, remove or cover old labels.
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Print and affix the return label received via email after initiating your return.
Do not use the pre-packed label.
3. Ship the Package
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Declare the package as a “Return” to avoid customs fees.
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Arrange a pickup with the courier or drop off at a designated location.
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If unexpected issues arise (e.g., courier problems), cancel the return request and restart the process.
💡 Pro Tip: When returning items to duty-liable countries, we recommend using the same shipping method as delivery to minimize additional charges.
THE COST OF RETURN
For Items with Quality Issues
We will cover all shipping fees associated with the return.
For Items with No Quality Issues
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Stainless steel, titanium, acrylic, and silicone items: You are responsible for the return shipping fee.
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S925 sterling silver items: You are responsible for the return shipping fee, and a 10% restocking fee will be charged.
RETURN OR REFUND TIMEFRAME
We offer a 60-day return or refund guarantee, giving you ample time to receive your parcel and submit a request.
PROCESSING TIME
For Returned Items
We will send a new package upon approval. Delivery times vary by country—typically 5 to 25 business days—as outlined in our Shipping Policy.
For Refunded Items
We process refunds within 5 working days after confirming your request. The amount will be transferred to your original payment account or PayPal account.
REFUND TIMELINE & METHODS
Once we receive your returned package, we will send a confirmation email. Your refund will be processed within 5 business days*, and a second email will confirm the refund amount.
Refunds are issued based on your original payment method:
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Credit/debit card: Refunded to the original card. Please allow up to 5 additional business days for the amount to appear in your account.
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Store credit or gift card: Refund issued as store credit, available immediately in your customer account.
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Split payment (e.g., card + store credit): The card portion is refunded within 5 business days; the store credit portion is added instantly.
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Cash payment (in-store): Refund is issued as store credit. For a cash refund, return the item to one of our physical locations.
RETURN SHIPPING COST
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Quality-related returns: Covered by us.
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Preference-based returns (e.g., design or size): Covered by you.
REFUND REQUESTS
Before Shipping
If your order has not yet shipped, you may request a refund, and we will process it immediately.
After Shipping但Before Delivery
We will attempt to intercept the shipment. If the parcel is stopped before leaving our warehouse country, a refund will be issued.
If the parcel has already departed, we cannot approve a refund.